Shipping & Delivery Policy

Shipping Fee

doogeeindia.com offers free shipping with every item restricted to the border of India.

Processing Time

We are aiming to have your order dispatched from our facility within 24-72 Hrs. working days. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will try to get you notified as soon as possible if that happens.
Please contact our customer service team if there is any question concerning the time to dispatch.

Logistics Courier

At doogeeindia.com, we will ship your order with Bluedart in most cases. (We will choose the fastest express delivery according to your region).

Shipping Time
The delivery time will vary a lot from state to state. In short, the shipping time alone could be around 24-48 Hrs.

Delivery Time & Tracking

Time of transit varies depending on your shipping locations and which shipping method do you choose, details as following:

Shipping Method Estimated Time in transit our warehouse located in Bhubaneswar, Odisha to customer location is max 3 to 4 working days.

After an order is placed you will get a mail and a message with the status of your shipment.

For queries you can contact the customer support at +18008890827 (OR) Email: service@doogee.co.in .

Refused Shipments

If we are notified in advance that item(s) is going to be refused upon delivery for any reason by no fault of oukitelindia.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

Stuck or Lost Package

Every once in a while, orders can get stuck or lost in transit.  If this happens, don’t worry, we’ll get you taken care of!  On the other hand, when tracking information hasn’t shown progress in few days, many people think their order is stuck or lost when it isn’t.
It’s important to understand that during the tracking process, orders can sometimes be in the same phase without making any updates.  This doesn’t always mean the order is lost.  During the shipping process, orders are handed over to different processing and sorting centres.  When a package arrives at a new sorting facility, it can sometimes stay there for few days before moving to the next phase.

We recommend customers wait for 24-48 Hrs before checking with Customer Support at

+18008890827 (OR) Email: service@doogee.co.in . Either way, we will be sure to work with you until your shipment is received, even if that means shipping it again!

Payment Terms

We accept below payment modes –

Cards issued by Visa / MasterCard / Rupay
Net Banking
EMI
UPI/QR
Cash on delivery

The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Pricing Mistakes

If a significant pricing mistake happens you agree that Oukitel India will not be bound by that incorrect price, unless the purchase contract has already been concluded. If we notice a gross mistake and the purchase contract has not yet been concluded, we will let you know the correct price and you will get to choose to either continue with your order at the correct price or cancel it.

Cancellation and Refund

Until the time Store accepts your Order through issuance of Confirmation of Order, Store reserves the right to refuse to process your Order and you reserve the right to cancel your Order. If Store or you have cancelled your Order before acceptance by Store, then Store will promptly refund payment already made by you for the order of the Product.
Store may cancel a Contract if the Product is not available for any reason, in which case, Store will notify you and return any payment that you have made.
Store will usually refund any money received from you using the same method originally used by you to pay for the Product. Except for Orders paid for in cash, refund, if any, shall be made to the same issuing bank from where Order Price was received. For Orders paid through cash, refunds, if any, will be made via demand draft in favor of the Customer.

Warranty Policy

We provide 12 Months warranty for purchases on doogeeindia.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

How to claim your warranty?

Step 1

Claim your warranty by Contacting Oukitel India Customer Service Team on

Email: service@doogee.co.in

Contact: + 18008890827 or Whatsapp .+91 9237398319 and Attach a short video to show the issues.

Step 2

If your item is eligible for Doogee India Warranty Policy, we will arrange a pick up of the product from you.

Step 3

Doogee India will proceed with replacement 7 working days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

*Please note that delivery may be subject to changes due to unforeseen circumstances.

NOTE:

Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Valid Proof of Purchase is mandatory.

Order number of purchases made through doogeeindia.com; Sales invoice that clearly shows the description of the product, its price and sales channel.